The deal, in plain words.

What you're ordering

One custom portrait based on one pet photo you supply, printed and framed as a 12×16 inch piece. The artwork is created with AI-assisted tools and reviewed by a person; it is not physically hand-painted. One pet per portrait. [VERIFY: exact frame, paper, and finish description from the verified live SKU.]

Payment

The framed 12×16 print is $119 plus shipping and tax. Depending on where you start, payment happens at different points:

• If you start with the free preview — payment is due only if you choose to order, at checkout, after you've seen your preview.
• If you order first — payment is taken at checkout, before your preview is created.

The full order total, including shipping and tax, is always shown before payment is taken. We accept payment through [VERIFY: Stripe / PayPal, actual processors].

Preview and approval

We send one low-resolution, watermarked preview for your review. We expect to send it within [X business days] of receiving your photo. One revision is included with every order, for a specific adjustment based on your submitted photo — such as a visible marking or expression. A revision doesn't cover switching to a different photo or changing the art style.

Nothing is printed until you explicitly approve the final artwork. Silence is not approval. After approval, we prepare the print-ready file without the watermark and submit it to our print partner.

Cancellations and refunds

• Before payment (free-preview start): there is nothing to cancel — you haven't paid. If you decline the preview or don't reply by the date given, the request simply closes at no charge.
• Before print submission (paid orders): if you reject the preview or ask to cancel, we cancel the order and refund you in full, to your original payment method. No cancellation or restocking fee. [VERIFY: confirm deadline window with owner.]
• After approval and print submission: because each piece is personalized, change-of-mind returns are [VERIFY: owner decision required — state exact rule after legal review]. This doesn't limit any non-waivable consumer rights.

To cancel or ask about an order, contact hello@indigoandinkpets.com with your order number.

Production and shipping

Timing is stated as separate stages, because they are separate stages:

• Preview: [VERIFY: working-day range]
• Your review and any revision: [VERIFY: range]
• Production after your approval: [VERIFY: provider-backed estimate]
• Carrier transit: [VERIFY: U.S. estimate]

We ship to U.S. addresses only. We don't promise delivery by a specific date unless we can reliably meet it, and we won't use guaranteed arrival dates in our marketing.

Wrong, damaged, or defective prints

Contact hello@indigoandinkpets.com within [VERIFY: support window] with your order number and clear photos of the item and packaging. We review the issue and arrange the remedy required by applicable law and this policy — typically a replacement or refund. You come to us, not to the print factory.

If the photo doesn't work

If we determine your submitted photo can't support a suitable portrait, we'll contact you before proceeding. For paid orders where no acceptable preview can be produced, we cancel and issue a full refund before printing. For free-preview requests, there's no purchase unless you choose to order after seeing the preview.

Other terms

[VERIFY: remaining legal sections to be added after owner/professional review — e.g., governing law, dispute resolution, liability limits, seller of record details.] Never state that all sales are final or waive statutory rights.